Always remember your customers
It vital for every business owner or any customer facing member of the team, to stay close to their customers and to know what they need. Customers are the life blood of any business.
Read MoreIt vital for every business owner or any customer facing member of the team, to stay close to their customers and to know what they need. Customers are the life blood of any business.
Read MoreWe’ve all spoken to “that” customer service advisor and practically ended up apologising for disturbing them due to their sullen, disinterested and sometimes rude manner.
Read MoreA customer touchpoint is generally considered to be any interaction point between your customer and your brand/service. When you consider your customer touchpoints, you should usually think about them as divided into three main areas.
Read MoreWhichever field you’re operating, good customer service is highly likely to result in the growth of not only your reputation but your business.
Read MoreNo matter how hard you try, no matter what processes you put into place and no matter how good you and your team are, sometime, somewhere, somehow, something will go wrong.
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