Latest Operations & Resources Articles
Using psychometric testing for recruitment and development
Have you ever worked anywhere where there was high staff turnover, little employee investment or engagement or a lack of understanding between staff and their managers? There is an old saying that staff don’t leave companies they leave managers.
Touching up your customer touchpoints
A customer touchpoint is generally considered to be any interaction point between your customer and your brand/service. When you consider your customer touchpoints, you should usually think about them as divided into three main areas.
Six ways to build a winning team
Your business is growing, you are building a team, how do you ensure that everyone is working together for the good of your business? There are six steps that you need to follow when creating a strong team.
Lockdown doesn’t mean no health and safety
Now’s the time, not to brush health & safety matters to one side, but to ensure you’re still do all you can to keep your employees and visitors safe.
What can I do about my employees’ stress levels?
Perhaps you think due to the nature of what your employees do, a bit of stress is inevitable or even a good thing? You may be right, but it’s worth taking some time to consider whether stress is an issue in your business and addressing it if so.
