Operations & Resources

Latest Operations & Resources Articles

Is your marketing GDPR compliant?

Is your marketing GDPR compliant?

Newsletter mailings and e-mail marketing are a fixed part of the online marketing universe. Processing is only allowed under GDPR if either the data subject has consented, or there is another legal basis.

Are your secrets safe?

Are your secrets safe?

Sometimes in business transactions you might need to provide, or be provided, with information which is commercially sensitive – if that information got into the wrong hands (such as your competitor) it might give them an unfair advantage in negotiations with your customers.

BPO or RPA? That is the question!

BPO or RPA? That is the question!

Every business wants to be able to do more with less effort. It is essential for a business to remain competitive in an evolving world. Where a process exists in a business it is contributing to the overall success of the organisation but generic processes can be found in many other businesses.

Why fire safety training matters

Why fire safety training matters

Don’t make the same fire safety mistake that so many employers fail with. It’s an easy one to make. Imagine – you’ve undergone your fire risk assessment. As a result, your premises are now adorned with a smart array of shiny fire extinguishers, standing smartly to attention in case of fire.

Boosting your employee engagement – simples!

Boosting your employee engagement – simples!

d often convoluted processes that the ‘Customer Experts’ tell us will improve our employee engagement?

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