Boosting your employee engagement – simples!
d often convoluted processes that the ‘Customer Experts’ tell us will improve our employee engagement?
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Author: Lindsey Marriott
Are values important in business?
Values are the things that are most important to us, they are our permissions, and they help us monitor or gauge how we feel about we’ve done. You may recognise values as the things we spend our time and energy on.
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What is a trusted service leader?
Leaders lead people, rather than processes – the vision of that strong and unwavering leader who has all the answers is a thing of the past. In fact, many incredibly successful leaders are blatant service leaders – but what is service leadership?
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Recruiting “Right First Time”
There are infinite benefits to recruiting “Right First Time” – not only that standard recruitment costs which often range between 15%-20% of the role salary – and for those harder to fill or very specialist vacancies it can be as much as 30%!
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Touching up your customer touchpoints
A customer touchpoint is generally considered to be any interaction point between your customer and your brand/service. When you consider your customer touchpoints, you should usually think about them as divided into three main areas.
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