A customer touchpoint is generally considered to be any interaction point between your customer and your brand/service. When you consider your customer touchpoints, you should usually think about them as divided into three main areas.
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If your business has grown rapidly or stayed the same, the way our employees and customers feel and what they expect has shifted; but do you know what that looks like?
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It vital for every business owner or any customer facing member of the team, to stay close to their customers and to know what they need. Customers are the life blood of any business.
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