Sometimes in business transactions you might need to provide, or be provided, with information which is commercially sensitive – if that information got into the wrong hands (such as your competitor) it might give them an unfair advantage in negotiations with your customers.

Every business wants to be able to do more with less effort. It is essential for a business to remain competitive in an evolving world. Where a process exists in a business it is contributing to the overall success of the organisation but generic processes can be found in many other businesses.

Don’t make the same fire safety mistake that so many employers fail with. It’s an easy one to make. Imagine – you’ve undergone your fire risk assessment. As a result, your premises are now adorned with a smart array of shiny fire extinguishers, standing smartly to attention in case of fire.

d often convoluted processes that the ‘Customer Experts’ tell us will improve our employee engagement?

We all know that health and safety is important. But I see time and time again that businesses spend the money getting their health and safety arrangements documented, but then these arrangements just sit in a folder gathering dust.