In today’s digital age, the world of business has undergone a significant transformation, moving from traditional brick-and-mortar stores to the vast landscape of online commerce. As a business owner in this dynamic environment, it’s crucial not only to provide excellent products or services but also to prioritize the protection and satisfaction of your customers.

Induction is an opportunity for a business to welcome their new recruit, help them settle in and ensure they have the knowledge and support they need to perform their role. For an employer, effective induction may also affect turnover, absenteeism and employer brand.

Ideally a CRM is something you would implement when you’re starting out in business when you have a limited amount of data to input to set it all up. However, when you start out the costs of software and affordability of administration are a big consideration.

There are infinite benefits to recruiting “Right First Time” – not only that standard recruitment costs which often range between 15%-20% of the role salary – and for those harder to fill or very specialist vacancies it can be as much as 30%!

It seems likely that COVID-19 will, whether in its current form or some mutation of it, be part of our lives for some time to come. The vaccine roll out has been done at some serious pace.