I’ve been running small businesses now for over 20 years – both my own and other people’s. If you’ve never run a small business, then please don’t try and tell people who do, how to do it.

Today’s business leaders are facing an unprecedented level and pace of change, with many of the challenges encountered being quite different in their systemic nature from those in the past.

We all have different opinions, tastes, experiences and circumstances, and these all affect how we see the world and therefore the decisions and choices we make.

The Coronavirus crisis had led to many employers being understandably concerned about the welfare of their staff and the cessation of many face-to-face interactions such as meetings and training.

If somebody else spoke to you the way you speak to yourself – how would you feel about that person? If you wouldn’t like someone else speaking to you that way, why do you speak to yourself that way?