We’ve all spoken to “that” customer service advisor and practically ended up apologising for disturbing them due to their sullen, disinterested and sometimes rude manner.

Introducing new employees to your business is a key part of the hiring process, but one often overlooked. Once you’ve picked the right person, it’s easy to forget that they need a proper and thorough introduction to the company in order to be able to start work effectively.

If there’s one consistent factor in all our business environments it’s change. Nothing ever stays the same as we constantly review our products and services to keep us moving towards our strategic objectives.

Have you ever worked anywhere where there was high staff turnover, little employee investment or engagement or a lack of understanding between staff and their managers? There is an old saying that staff don’t leave companies they leave managers.

A customer touchpoint is generally considered to be any interaction point between your customer and your brand/service. When you consider your customer touchpoints, you should usually think about them as divided into three main areas.