A customer touchpoint is generally considered to be any interaction point between your customer and your brand/service. When you consider your customer touchpoints, you should usually think about them as divided into three main areas.

Your business is growing, you are building a team, how do you ensure that everyone is working together for the good of your business? There are six steps that you need to follow when creating a strong team.

Now’s the time, not to brush health & safety matters to one side, but to ensure you’re still do all you can to keep your employees and visitors safe.

Perhaps you think due to the nature of what your employees do, a bit of stress is inevitable or even a good thing? You may be right, but it’s worth taking some time to consider whether stress is an issue in your business and addressing it if so.

As a small or medium enterprise (SME) you set up your business to deliver a service, manufacture or produce goods for customers. However, there comes a time when you have to consider outsourcing functions of your business such as finance, IT, HR or Health & Safety.