We do almost anything to avoid the humiliation. And even when there’s no alternative – when we know we just have to kneel before the one we have wronged and admit our shortcoming – we still try to weasel our way out of making a full-on apology.
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The basic idea is that by developing an environment of “radical candor” within your workplace or society you can create a kinder, more supportive workplace where all people are free to speak their minds and raise issues without fear of reprisals.
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Negative PR is something that all businesses can be on the receiving end of and it’s important to remember that sometimes it’s down to circumstances beyond your control.
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